Refund and Cancellation Policy

Last Updated: January 16, 2026

1. Overview

This Refund and Cancellation Policy explains our policies regarding subscription cancellations, refunds, and related matters for GSTFlow services operated by Litiga Tax Counsel at gstflow.cloud.

By subscribing to our services, you acknowledge and agree to this policy.

2. Business Information

GSTFlow (gstflow.cloud) is operated by:

Litiga Tax Counsel (Sole Proprietor)

Owner: Bilal H. Zaidi
Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi.
WhatsApp: 0300 8231043
Email: support@gstflow.cloud

3. General Refund Policy

3.1 No-Refund Policy

Subscriptions and add-on packs are non-refundable. This includes:

Monthly subscription fees (Starter, Growth, Professional, Enterprise)
Add-on packs (750 AED for 10 additional VAT returns)
Upgrade fees when switching to a higher-tier plan

3.2 Exceptions

Refunds may be issued at our sole discretion in the following circumstances:

Billing Errors: If you were charged incorrectly due to a system error
Service Unavailability: Extended outages exceeding 72 consecutive hours (pro-rata credit only)
Duplicate Charges: If you were accidentally charged multiple times for the same period

3.3 Refund Request Process

To request a refund under exceptional circumstances:

Contact us via WhatsApp: 0300 8231043
Or email: support@gstflow.cloud
Subject: "Refund Request - [Your Account Email]"
Include:
- Account email address
- Invoice number or transaction ID
- Detailed reason for refund request
- Supporting documentation (screenshots, receipts)

Refund requests will be reviewed within 5-7 business days. Decisions are final.

3.4 Refund Processing Timeline

If a refund is approved:

Refunds are processed through the original payment method
Processing time: 5-10 business days depending on the payment processor
Bank processing may add additional time

4. Free Trial Policy

4.1 Trial Period

All new accounts receive a 14-day free trial
No credit card required to start trial
Full access to Starter plan features during trial
Trials are available once per organization (based on Tax Registration Number)

4.2 Trial Cancellation

You may cancel at any time during the trial period
No charges apply if you cancel before trial expiration
After cancellation, account downgrades to view-only mode (no data loss)
Re-activation requires subscribing to a paid plan

4.3 Post-Trial Charges

If you do not subscribe after trial expiration, no charges apply
Your account automatically downgrades to view-only mode
You may subscribe at any time to regain full access

5. Subscription Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time via:

Account Settings: Dashboard → Billing → Cancel Subscription
WhatsApp: Contact us at 0300 8231043
Email Request: Send cancellation request to support@gstflow.cloud

5.2 Effective Date

Cancellations take effect at the end of the current billing cycle
You retain full access until the paid period expires
No pro-rata refunds for partial months

5.3 Example

If you subscribe on January 5 and cancel on January 20:

Your subscription remains active until February 4
You are charged for January 5 - February 4 (no refund)
Access is revoked on February 5
Your account downgrades to view-only mode

5.4 Re-Activation

You may re-subscribe at any time after cancellation
Previous data is retained and accessible upon re-subscription
Re-activation follows standard billing (no pro-rata discounts)

6. Plan Upgrades and Downgrades

6.1 Upgrades

When you upgrade to a higher-tier plan (e.g., Starter → Growth):

Immediate Effect: New features and quotas apply immediately
Pro-Rata Billing: You are charged the difference for the remaining period
- Example: If you upgrade on Day 15 of a 30-day cycle, you pay 50% of the tier difference
Next Billing Cycle: Full price of new tier applies

6.2 Downgrades

When you downgrade to a lower-tier plan (e.g., Professional → Growth):

Effective Date: Downgrade takes effect at the end of current billing cycle
No Refunds: No credits or refunds for the price difference
Data Retention: All data is retained (no data loss)
Feature Restrictions: Access to higher-tier features is removed after downgrade

6.3 Add-On Packs

Add-on packs (750 AED for 10 returns) are non-refundable
Credits apply only to the current month (no rollover)
Unused credits expire at month-end

7. Account Termination by Litiga Tax Counsel

7.1 Grounds for Termination

We reserve the right to terminate your account immediately for:

Violation of Terms and Conditions
Fraudulent activity or chargebacks
Non-payment for 30+ days
Abuse of platform or staff
Illegal activity (tax fraud, data theft)

7.2 No Refunds Upon Termination

If we terminate your account for violations, no refunds are issued for unused time or credits.

7.3 Data Access

Upon termination:

You have 30 days to export your data
After 30 days, we retain data for 5 years (UAE VAT law) but you lose access
Data export requests after 30 days may incur a fee

8. Chargebacks and Disputes

8.1 Chargeback Policy

If you initiate a chargeback with your bank or credit card company:

Your account will be immediately suspended
We will provide evidence of service delivery to your payment provider
If the chargeback is ruled in our favor, your account remains suspended until dispute is resolved
Fraudulent chargebacks may result in permanent account termination

8.2 Dispute Resolution

Before initiating a chargeback, contact us via WhatsApp at 0300 8231043 or email support@gstflow.cloud. Most billing issues can be resolved quickly through communication.

9. Pricing Changes

9.1 Notice Period

We may change subscription prices with 30 days' advance notice
Price changes do not apply to current subscribers until their next renewal date
We will notify you via email and in-app notification

9.2 Grandfathering

If you are on a grandfathered pricing plan, canceling your subscription forfeits grandfathered pricing
Re-subscribing applies current market pricing

10. Payment Processors

10.1 Dual Payment Processing

Payments may be processed through Lemon Squeezy and/or PayFast depending on customer location and selected payment method:

Lemon Squeezy: For international customers (AED pricing)
PayFast: For Pakistan-based customers (PKR pricing)

10.2 Payment Methods

Accepted payment methods vary by processor:

Credit/Debit Cards (Visa, Mastercard)
Other methods as supported by the respective payment processor

We do not store full credit card details (handled securely by payment processors).

10.3 Failed Payments

If a payment fails:

The payment processor will retry automatically
You will receive email notifications
After final failure, your subscription may be suspended
You may manually re-subscribe to restore access

11. Unused VAT Returns

11.1 No Rollover

Unused VAT return credits do not roll over to the next month
Example: If your plan includes 15 returns/month and you use only 10, the remaining 5 expire

11.2 No Refunds

We do not issue refunds or credits for unused VAT return allocations
Consider downgrading to a lower tier if you consistently have unused credits

12. Digital Service Delivery

GSTFlow is a digital service delivered entirely online. See our Service Delivery Policy for details on how services are activated and delivered.

13. Policy Changes

We may update this Refund and Cancellation Policy from time to time. Changes will be communicated via:

Email notification (30 days in advance for material changes)
Updated "Last Updated" date at the top
In-app notification

Continued use after changes constitutes acceptance.

14. Contact Us

For billing, refund, or cancellation inquiries:

Litiga Tax Counsel (Sole Proprietor)

Owner: Bilal H. Zaidi
Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi.
Email: support@gstflow.cloud
WhatsApp: 0300 8231043 (Fastest response)
Website: gstflow.cloud