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Terms and Conditions

Version v2026-01-16 • Last updated: January 16, 2026

Terms and Conditions

Last Updated: January 16, 2026

1. Agreement to Terms

By accessing or using GSTFlow (the "Platform") at gstflow.cloud, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you do not have permission to access the Platform.

2. Business Information

GSTFlow (gstflow.cloud) is operated by:

Litiga Tax Counsel (Sole Proprietor)

3. Definitions

  • "Platform": The GSTFlow web application at gstflow.cloud, APIs, and related services
  • "User", "You": The individual or entity using the Platform
  • "Organization": The business entity registered on the Platform
  • "Content": All data, text, transactions, and information submitted by You
  • "Services": All features, tools, and functionality provided by GSTFlow

4. Acceptance of Terms

You accept these Terms by:

  1. Creating an account on GSTFlow
  2. Checking the "I agree" box during registration
  3. Using any feature of the Platform

If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.

5. Description of Services

GSTFlow provides:

  • VAT Return Preparation: Automated calculation and FTA Form VAT 201 generation
  • Transaction Management: Recording and categorization of sales, purchases, imports, and exports
  • Compliance Tools: Pre-submission validation, deadline tracking, audit logs
  • Reporting: Analytics, emirate-wise breakdowns, comparative period analysis
  • Multi-User Access: Role-based access control for teams and tax agents

Important Disclaimer: GSTFlow is a compliance assistance tool, not a registered tax agent. We do not provide tax advice, file returns on your behalf, or represent you before the UAE Federal Tax Authority (FTA).

6. User Responsibilities

6.1 Accurate Information

You agree to:

  • Provide accurate, complete, and current information during registration
  • Maintain the accuracy of your Tax Registration Number (TRN)
  • Update your account information promptly when changes occur

6.2 Compliance

You are solely responsible for:

  • The accuracy of all VAT calculations and returns prepared using the Platform
  • Timely submission of returns to the FTA
  • Payment of VAT liabilities to the FTA
  • Compliance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax

6.3 Account Security

You must:

  • Keep your password confidential
  • Enable two-factor authentication (2FA) when available
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

7. Subscription Plans and Billing

7.1 Plan Tiers

We offer the following subscription tiers:

  • Starter: 199 AED/month - 5 VAT returns per month
  • Growth: 499 AED/month - 15 VAT returns per month
  • Professional: 999 AED/month - 30 VAT returns per month
  • Enterprise: Custom pricing - 60+ VAT returns per month

7.2 Billing Terms

  • Billing is monthly in advance
  • All prices are in AED (UAE Dirhams) and exclude 5% UAE VAT
  • Prices are subject to change with 30 days' notice

7.3 Payment Processors

Payments may be processed through Lemon Squeezy and/or PayFast depending on customer location and selected payment method:

  • Lemon Squeezy: For international customers (AED pricing)
  • PayFast: For Pakistan-based customers (PKR pricing)

By subscribing, you also agree to the respective payment processor's Terms of Service.

7.4 VAT Return Quotas

  • Each plan includes a monthly quota of VAT returns
  • Unused returns do not roll over to the next month
  • Exceeding your quota will block further return initiation
  • You may purchase Add-On Packs (750 AED for 10 additional returns)

7.5 Free Trial

  • New accounts receive a 14-day free trial (no credit card required)
  • Trial includes full access to the Starter plan features
  • After trial expiration, account downgrades to view-only mode unless subscribed

7.6 Payment Obligations

  • You authorize the payment processor to charge your payment method monthly
  • Failure to pay may result in service suspension or termination
  • You remain liable for all charges incurred before termination

8. Refund and Cancellation Policy

See our separate Refund & Cancellation Policy at /legal/refund-policy.

9. Prohibited Uses

You may not use GSTFlow to:

  • Violate any UAE or international law
  • Transmit malicious code, viruses, or harmful software
  • Attempt unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble the Platform
  • Resell, sublicense, or redistribute the Platform without authorization
  • Submit false or fraudulent VAT information
  • Use automated bots or scrapers (except our official API)
  • Harass, abuse, or harm other users or our staff

10. Intellectual Property Rights

10.1 Our Rights

GSTFlow and all related trademarks, logos, and content are owned by Litiga Tax Counsel. You may not copy, modify, or distribute our intellectual property without written permission.

10.2 Your Content

You retain ownership of all data and content you submit. By using the Platform, you grant us a limited license to:

  • Store, process, and display your content to provide the Services
  • Create backups for disaster recovery
  • Generate anonymized analytics (no personally identifiable information)

11. Data Privacy and Security

Your use of the Platform is also governed by our Privacy Policy at /legal/privacy-policy.

Key commitments:

  • We encrypt all data in transit (TLS 1.3) and at rest (AES-256)
  • We do not sell or share your data with third parties (except as disclosed in Privacy Policy)
  • We retain VAT transaction data for 5 years in compliance with UAE law
  • We implement appropriate security controls

12. Service Availability and Support

12.1 Uptime

We strive for high platform availability but do not guarantee uninterrupted access. Planned maintenance will be announced in advance when possible.

12.2 Support

12.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any feature with reasonable notice (minimum 30 days for material changes).

13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Accuracy: We do not guarantee the accuracy of VAT calculations (user verification required)
  • FTA Acceptance: We do not guarantee FTA will accept returns prepared using the Platform
  • Fitness for Purpose: We do not warrant the Platform meets your specific requirements
  • Error-Free Operation: We do not guarantee the Platform is free from bugs or interruptions

YOU ASSUME ALL RESPONSIBILITY FOR THE ACCURACY AND COMPLIANCE OF YOUR VAT SUBMISSIONS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for FTA penalties, interest, or fines resulting from incorrect returns
  • We are not liable for data loss (you should maintain independent backups)
  • We are not liable for third-party service failures (payment processors, cloud providers)

15. Indemnification

You agree to indemnify and hold harmless Litiga Tax Counsel, its owner, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your violation of UAE VAT law
  • Your submission of inaccurate or fraudulent VAT data
  • Your infringement of any third-party rights

16. Termination

16.1 Termination by You

You may cancel your subscription at any time via the account settings. Cancellation takes effect at the end of the current billing cycle (no pro-rata refunds).

16.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms
  • You engage in fraudulent activity
  • You fail to pay invoices for 30+ days
  • We are required by law to terminate

16.3 Effect of Termination

Upon termination:

  • You lose access to the Platform
  • We retain your data for 5 years (UAE VAT law requirement)
  • You may export your data within 30 days of termination
  • Outstanding invoices remain due

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws applicable to the jurisdiction of the business.

17.2 Informal Resolution

Before filing any legal action, you agree to contact us at support@gstflow.cloud or via WhatsApp at 0300 8231043 to seek an amicable resolution.

18. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including:

  • Natural disasters
  • Government actions or regulations
  • Internet service provider failures
  • Third-party service outages

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Litiga Tax Counsel regarding use of the Platform.

21. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

  • Email notification (30 days in advance)
  • In-app notification upon login
  • Updated "Last Updated" date

Continued use after changes constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription.

22. Contact Us

For questions about these Terms, contact:

Litiga Tax Counsel (Sole Proprietor)

  • Owner: Bilal H. Zaidi
  • Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi.
  • Email: support@gstflow.cloud
  • WhatsApp: 0300 8231043
  • Website: gstflow.cloud

© 2026 Litiga Tax Counsel. All rights reserved.