Service Delivery Policy

Last Updated: January 16, 2026

1. Overview

This Service Delivery Policy explains how GSTFlow (gstflow.cloud), operated by Litiga Tax Counsel, delivers its digital services to customers. GSTFlow is a Software-as-a-Service (SaaS) platform that provides VAT compliance tools delivered entirely online.

2. Nature of Service

2.1 Digital Service

GSTFlow is a digital service delivered via web-based platform access. There is no physical product or shipping involved with our services.

2.2 What You Receive

Upon successful payment, you receive:

Account Access: Immediate access to the GSTFlow platform at gstflow.cloud
Subscription Entitlements: Access to features based on your selected subscription plan
VAT Return Quota: A monthly allocation of VAT returns based on your plan tier
User Seats: Number of user accounts based on your plan
Support: Access to customer support via email and WhatsApp

3. Service Activation Timeline

3.1 New Subscriptions

Payment Processing: Payments are processed through Lemon Squeezy (for international customers) or PayFast (for Pakistan-based customers)
Activation Time: Service access is activated immediately upon successful payment confirmation
Account Creation: If you don't have an account, you will receive an email with login credentials
Existing Accounts: If upgrading or renewing, access is updated within minutes of payment confirmation

3.2 Free Trial

Trial Period: 14-day free trial available for new accounts
No Payment Required: No credit card required to start the trial
Immediate Access: Full access to Starter plan features upon registration
Post-Trial: Account downgrades to view-only mode if not subscribed

4. Accessing Your Service

4.1 Platform Access

URL: gstflow.cloud
Supported Browsers: Latest versions of Chrome, Firefox, Safari, Edge
Requirements: Internet connection, modern web browser
Availability: 24/7 platform access (subject to maintenance windows)

4.2 Login Credentials

Login using your registered email address and password
Two-factor authentication (2FA) available for enhanced security
Password reset available via email

5. Service Availability

5.1 Uptime Target

We strive to maintain high availability for the GSTFlow platform. Scheduled maintenance is announced in advance when possible.

5.2 Maintenance Windows

Non-critical updates: Deployed with minimal disruption
Major updates: Announced via email and in-app notification
Emergency maintenance: May occur without prior notice to address critical issues

6. Subscription Management

6.1 Viewing Your Subscription

Log in to your GSTFlow account
Navigate to Dashboard → Billing
View current plan, usage, and next billing date

6.2 Upgrading or Downgrading

Upgrades take effect immediately with pro-rata billing
Downgrades take effect at the end of the current billing cycle
Plan changes can be made from Dashboard → Billing → Manage Subscription

7. Support and Assistance

If you experience issues accessing your service after payment:

7.1 Contact Support

WhatsApp (Fastest Response)

Number: 0300 8231043
Link: wa.me/923008231043

Email Support

Email: support@gstflow.cloud
Response time: Within 24 hours

7.2 Information to Provide

When contacting support about service delivery issues, please include:

Your registered email address
Transaction ID or payment reference
Date and time of payment
Description of the issue

8. No Physical Delivery

GSTFlow is a 100% digital service. We do not:

Ship physical products
Deliver software on physical media (CDs, USBs)
Send physical documents or invoices by post

All invoices and receipts are delivered electronically via email and available in your account dashboard.

9. International Access

GSTFlow is accessible from anywhere with an internet connection. Service delivery is not affected by your geographic location as it is delivered entirely online.

10. Business Information

GSTFlow is operated by:

Litiga Tax Counsel (Sole Proprietor)

Owner: Bilal H. Zaidi
Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi.
WhatsApp: 0300 8231043
Email: support@gstflow.cloud
Website: gstflow.cloud

11. Related Policies

For complete information about our services, please also review: